Visitor
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2 Messages
My internet has been out for a week
I am at wit's end:
I live in Northern California and on 3/21 our cable was cut during last week's storm. I have been trying to get Xfinity to come out to repair the cable ever since then. I've contacted support by phone, chat and I've even gone to the nearest Xfinity store. I apparently have a service ticket (starts with ECM) and after one of the calls I also have an appointment (maybe with "Advanced Customer Support?") to come on site.
On 3/21 I was told that someone would be there 10:00am the next day (3/22). No one showed up. I've contacted Xfinity by phone or chat most days since then. Invariably I've been told that someone would show up by end of day on that day or the next day. But no one shows up; no one calls.
I really need to find a way to escalate this issue. I am highly dependent on my internet service for work and I need to get this repaired as soon as possible.
PLEASE HELP!
EG
Expert
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110.6K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVianney
Official Employee
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2.2K Messages
2 years ago
Hi, @user_fa249b. Thank you for reaching out to let us know about this scenario. I'll be glad to dive and review the status of your ticket. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, please direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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