My internet finally came on but went off at 6:00Am

user_vz7tj1 Good morning, thank you for reaching out via our Xfinity Community Forums. I’m sorry to hear about the issues with your internet, and I understand how frustrating that must be, especially after being told it would be back on today.

 

To look into this right away and get things sorted for you, could you please send us a direct message with your full name and address? We’ll investigate the issue and get you the help you need as soon as possible.

 

Thank you again for your patience, and we’ll work to get this resolved quickly!

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it