Good afternoon, user_t5aw8t! Thanks for reaching out with your thermostat connection issue. We understand it is vital to ensure you can control your thermostat while being successfully connected to your network. I am sorry you have run into a hiccup. Not to worry! You have reached the right team to assist you! What is the make/model of your thermostat?
XfinityNatalie
Official Employee
•
922 Messages
3 hours ago
Good afternoon, user_t5aw8t! Thanks for reaching out with your thermostat connection issue. We understand it is vital to ensure you can control your thermostat while being successfully connected to your network. I am sorry you have run into a hiccup. Not to worry! You have reached the right team to assist you! What is the make/model of your thermostat?
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