Good afternoon, user_t5aw8t! Thanks for reaching out with your thermostat connection issue. We understand it is vital to ensure you can control your thermostat while being successfully connected to your network. I am sorry you have run into a hiccup. Not to worry! You have reached the right team to assist you! What is the make/model of your thermostat?
Thanks for the additional information, user_t5aw8t! Are you using an Xfinity gateway, or your own modem/router? Also, there any specific error messages or codes that you're receiving when trying to connect?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityNatalie
Official Employee
•
922 Messages
3 hours ago
Good afternoon, user_t5aw8t! Thanks for reaching out with your thermostat connection issue. We understand it is vital to ensure you can control your thermostat while being successfully connected to your network. I am sorry you have run into a hiccup. Not to worry! You have reached the right team to assist you! What is the make/model of your thermostat?
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