Regular Visitor
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4 Messages
My internet cable was cut by AT&T digging fiberoptics and Xfinity keeps cancelling appointments to fix
My internet cable cut and I can not get anyone from Xfinity help me.
They keep promising me times over text and not showing up and it takes an hour each time to have someone lie to me about coming to my house.
Been a customer for 20+ years and have asked very little from the Company, and need help ONCE and get the workaround.
Zone-1
Regular Visitor
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4 Messages
8 days ago
I now have 4 no show appointments and customer service chat is useless. They just give you random answers to make you think someone is coming and get you off the chat.
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XfinityQuemekia
Official Employee
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534 Messages
7 days ago
Thank you for reaching out @Zone-1. We are sincerely sorry to hear about the horrible experience you've had. Waiting for a service appointment, only to have a technician be a no-show, is incredibly frustrating and not at all the experience we want for you—especially as a loyal customer of 20+ years. Let's work together to get this resolved for good. I see you have sent a direct message, we will continue there.
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