Good evening @user_oqkmi9, and thank you for reaching out on our Community Forums to report your cable line. We can get a ticket submitted to have this properly addressed by our local team. To get started, can you please send us a Direct Message with your first and last name along with the service address?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
Click the "Direct Message chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityAlyssaA
Official Employee
•
2.3K Messages
11 hours ago
Good evening @user_oqkmi9, and thank you for reaching out on our Community Forums to report your cable line. We can get a ticket submitted to have this properly addressed by our local team. To get started, can you please send us a Direct Message with your first and last name along with the service address?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
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