My internet and provided channels complaint

Every day, my Internet shuts off and I lose connection.  Sometimes it does it more than once inside a ten minute period.  It costs me horrible losses if I am competing in a game.  It costs me work progress if I am online working with graphics or music.  
The other thing is I no longer have the NFL channel, which I would watch everyday throughout the day. 
Shoddy internet connection and incomplete provision of channels should not cost me the price I have been paying.  I get less service and shoddy connections for a premium price.  Something needs to be done if you want to keep me as an internet customer.  Not to mention the four phone lines of service I get through your company.  I am so upset and very unsatisfied