Frank515's profile

New Poster

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2 Messages

Mon, Nov 2, 2020 7:00 AM

MY INTERMITTENT CONECTIVITY ISSUE IS NOT GETTING RESOLVED (ALMOST 3 MONTHS)

I have had intermittent connection (serious packet loss) since September.
I have spoken to MULTIPLE techs and supervisors. Each time scheduling techs
and repairs to be done. Each time they say it is complete I still have my problem.
Everyone has stated that there is a problem with the main line OUTSIDE of my home.
This is unacceptable. How many times and for how long do I have to go through this?'
It is still not fixed. I do not want to waste any more HOURS of my time going through the same
exact steps with every xfinity rep/tech/supervisor your company employees.
I have been calling almost daily and this is unaceptable.

Responses

New Poster

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2 Messages

6 m ago

This problem still persists and I am still getting nowhere. 

ComcastMorgan

Official Employee

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2.5K Messages

6 m ago

Hi, Frank515. We want to help! 3 months is a long time to be dealing with connection trouble. It's frustrating to hear you've had trouble reaching a solution. You came to the right place for help! I'd like to take a look at your account to review appointments/notes and then we can discuss what options we have to help get things fixed for you. Please send me a PM with your first and last name, we can help from there. 

 

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