New Poster
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2 Messages
MY INTERMITTENT CONECTIVITY ISSUE IS NOT GETTING RESOLVED (ALMOST 3 MONTHS)
I have had intermittent connection (serious packet loss) since September.
I have spoken to MULTIPLE techs and supervisors. Each time scheduling techs
and repairs to be done. Each time they say it is complete I still have my problem.
Everyone has stated that there is a problem with the main line OUTSIDE of my home.
This is unacceptable. How many times and for how long do I have to go through this?'
It is still not fixed. I do not want to waste any more HOURS of my time going through the same
exact steps with every xfinity rep/tech/supervisor your company employees.
I have been calling almost daily and this is unaceptable.
Responses
Frank515
New Poster
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2 Messages
6 m ago
This problem still persists and I am still getting nowhere.
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ComcastMorgan
Official Employee
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2.5K Messages
6 m ago
Hi, Frank515. We want to help! 3 months is a long time to be dealing with connection trouble. It's frustrating to hear you've had trouble reaching a solution. You came to the right place for help! I'd like to take a look at your account to review appointments/notes and then we can discuss what options we have to help get things fixed for you. Please send me a PM with your first and last name, we can help from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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