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user_5fq2h3
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Visitor

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2 Messages

Tuesday, April 14th, 2026 10:08 PM

My house is not a business location

My house is not now and has never been a business. 
i do not know why or how you flipped that on me.  It may have been when a rep kept me on phone a half hour when i just called to cancel because of rate increase.  He may have done that just to aggravate me 


i an calling this fraud and a scam because that is the fact! 

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19 days ago

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XfinityBradM

Official Employee

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1.3K Messages

21 days ago

@user_5fq2h3 There are a plethora of reasons the serviceability of an address could have been updated on our backend and I can assure you we can get that updated quickly and easily by having us enter a serviceability request to update the address if needed. How are you determining your address is listed as a business? 

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user_5fq2h3

Visitor

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2 Messages

It looks like agent I spoke to sent request for correction to correct department, address corrected to residential. I looked up local business, and remembered that neighbor at 218 is a business.   Not my address. But I see no reason it changed to business only after I refused to further discuss retention and upgrade services with an agent.    Thank you 

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19 days ago

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XfinityAlyssaA

Official Employee

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2.6K Messages

You're very welcome @user_5fq2h3, and we appreciate you circling back to let us know that the address has been successfully updated to residential. Before we close out this thread, do you have any other questions or concerns we can assist with?

 

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19 days ago

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Again

Expert

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34.2K Messages

21 days ago

This is not Accessibility/disability related.  Moved to Customer Service.

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