Visitor
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1 Message
My honest review
Never in my life did I think I’d be making a post here, but here we are.
For the amount of money Xfinity charges, the service, customer support, and infrastructure should be far better. What you offer right now is a complete joke. Outages every single day, sometimes lasting 3–6 hours, and yet you still expect us to pay full price? Then you try to justify it with “we are doing better”? Please. Don’t make me laugh.
Xfinity was once the king of internet providers. Now, even T-Mobile Home Internet feels more reliable. On top of that, the hoops I have to jump through just to speak with a real person are ridiculous. And when you finally respond on here, it’s always the same empty script that makes it look like you’re helping—but nothing actually gets resolved.
This company has fallen so far it’s disgraceful. I’m already putting in my pre-order for MetroNet, because at this point, I bet even they’ll be better than what Xfinity has become.
Rating:
- Customer Service: 0/10
- Service Reliability: 5/10
Watch the fake reply from their ai bot …
XfinityLinda
Official Employee
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2.2K Messages
2 months ago
Thanks for meeting us here in our community about your service issues, @user_zyplp0. We're sorry to hear about your experience. We'll gladly look into the issues with your service if you'll allow us. If we may, please send us a Direct Message with your full name and complete service address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_6fdijf
Visitor
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2 Messages
4 hours ago
Xfinity has AWFUL customer service!
They dug through my yard to access the line for a new home and they accidentally cut my sprinkler system wires. They dug in 6-8 places so there was no way to know where the cut was. I called customer service within a few days when we realized this had happened and we were given a service ticket number. The next day I received a text saying the problem was resolved. IT WAS NOT RESOLVED! I have spent over 10 hours on the phone several times and they make it seem like we would be refunded the money we had to pay to find the cut and make the repair ($600) but nothing has happened. I tried again and after being transferred and explaining the situation over and over I hoped we would get somewhere. The guy said that I would receive a call. Within the hour I received a call stating the refund would be given after I send a text with 9 in it to confirm I was accepting the refund. I sent it and it was a SCAM by an employee which lead straight to giving a rating of 9 for when I spoke to her. When I realized this and said something to her she then hung up on me. SHE TRICKED ME INTO GIVING HER A GREAT RATING! Horrible company. Now I received another text saying my case is resolved but all they did was CLOSE IT AGAIN!! I AM ABOUT TO FILE A LAWSUIT to get my money back.
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