Hi, there @Jay_P26 ! Do you currently have service with us? If not, your drop will be installed if you select a professional installation at checkout. If you are, you can run through the activation workflow, and it will schedule you an installation after the activation fails. Please, let me know if you have any questions!
XfinityTony
Official Employee
•
968 Messages
13 days ago
Hi, there @Jay_P26 ! Do you currently have service with us? If not, your drop will be installed if you select a professional installation at checkout. If you are, you can run through the activation workflow, and it will schedule you an installation after the activation fails. Please, let me know if you have any questions!
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