Visitor
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1 Message
My external cable box does not have a cover after Xfinity was in the neighborhood perform service upgrades.
The cable connect is exposed to the weather. We have called for Xfinity support and stopped a local service technician to request help, and the box is still open and exposed to the elements. How do we get this fixed. Thanks for your help!
CCDanny
Recognized Contributor
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238 Messages
2 years ago
Thanks for the post here on our great Xfinity Forums. Our great team is here to help with the equipment issue outside your home.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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user_856015
1 Message
2 years ago
I have the same problem. No cover to my outside box after it was worked on.
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