Hi user_u0u4jp, thanks for taking the time to reach out on our Xfinity Forum regarding your equipment shipment. We appreciate you being a customer, and my team is here to support you. We would be more than happy to double-check on this for you. Please send us a Direct Message so that we can check. Here are the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message icon” (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
Please know you can also check the status of your equipment shipment through the Xfinity app on your mobile device.
EG
Expert
•
110.2K Messages
2 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAmira
Official Employee
•
4.1K Messages
2 days ago
Hi user_u0u4jp, thanks for taking the time to reach out on our Xfinity Forum regarding your equipment shipment. We appreciate you being a customer, and my team is here to support you. We would be more than happy to double-check on this for you. Please send us a Direct Message so that we can check. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Please know you can also check the status of your equipment shipment through the Xfinity app on your mobile device.
0
0