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user_fe8fff
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Sunday, September 4th, 2022 11:55 AM

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My equipment was delivered to the wrong address

Hi Team,

I have ordered new internet connection in my house in last week while ordering through Xifinty site automatically chooses wrong service address not choose my current service address.I didn’t notice after payment only got know my address was wrong.So now modem delivered wrong address. Please help me, contact many support team They could not resolved til now.

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4 years ago

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Latoque

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29.9K Messages

4 years ago

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XfinityThomasD

Official Employee

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1.7K Messages

4 years ago

@user_fe8fff Thank you for creating a post on our Community Forums. I'm sorry to hear that the wrong address was selected and caused the equipment to not be delivered. We can check the order or create a new one if needed for the right address if you haven't done so already. You can also visit a local Xfinity Store (if applicable) to pick up equipment as well in case you need it right away. 

 

If we need to assist with adjusting or recreating the order for you here, would you please send our team a direct message with your full name and full address? 

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://comca.st/3KJREbS
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

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