The "Activate" button on the "Your Subscriptions" page should take you to the right link; however, it takes you to some "partner" login screen for Walt Disney Company access that does not have a way to A) Sign-Up if you have no account and 2) Does NOT use your xfinity login credentials to operate either.
I'm also stuck on this and cannot figure out how to get around it for the life of me.
Thanks for posting on our Xfinity Community Forums, @user_3l5xp2. To activate your Disney+ Hulu bundle you can reference our article: Disney+, Hulu Bundle overview. Let us know how that works out.
I have tried this and all I get is that I need to manage the account when I don't have an active subscription. This is the message I get when I try to activate the subscription:
Manage your subscription to complete account setup
You are attempting to activate an offer for a subscription through a third party partner. In order to complete the activation you will need to manage your existing subscription. Accounts must be managed separately. If you’ve recently canceled, you’ll need to wait until the end of your billing cycle to complete set-up.
I don't have an active subscription. The last subscription I had was 2 years ago. Even when I tried creating a brand new account, I still got that message. Not sure what to do here.
Hey there user_6cd9b4, thanks for reaching out through the community forums! To get a better idea of what's happening, can you tell us which step in the process where this message is popping up?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
ShiraNoMai
New Poster
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4 Messages
8 days ago
The "Activate" button on the "Your Subscriptions" page should take you to the right link; however, it takes you to some "partner" login screen for Walt Disney Company access that does not have a way to A) Sign-Up if you have no account and 2) Does NOT use your xfinity login credentials to operate either.
I'm also stuck on this and cannot figure out how to get around it for the life of me.
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XfinityAbel
Official Employee
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132 Messages
8 days ago
Thanks for posting on our Xfinity Community Forums, @user_3l5xp2. To activate your Disney+ Hulu bundle you can reference our article: Disney+, Hulu Bundle overview. Let us know how that works out.
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user_cz5fv5
Visitor
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1 Message
7 hours ago
I have the same issues
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