The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hello @user_6o2hqf Sorry to hear the shipment was damaged. We can get it replaced. You would have the option for a new shipment which will take 3-5 business days, or you can take the damaged equipment to a Xfinity Store and swap it for free.
EG
Expert
•
112.8K Messages
2 days ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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702 Messages
13 hours ago
Hello @user_6o2hqf Sorry to hear the shipment was damaged. We can get it replaced. You would have the option for a new shipment which will take 3-5 business days, or you can take the damaged equipment to a Xfinity Store and swap it for free.
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