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user_p5cd3v
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2 Messages

Thursday, April 17th, 2025 12:14 AM

My current promotions have ended. I am looking for a way to lower my bill.

I had a Contract Discount of $39.00 for 12 months that ended in March. I'm not sure I can afford my plan much longer. Is there a way to lower my bill? I am getting ready to retire in less than 2 months.

Question

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Updated 

18 days ago

 • Edited

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XfinityChelseaB

Official Employee

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1.7K Messages

23 days ago

Hello @user_p5cd3v, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_p5cd3v

2 Messages

I do not see a chat icon.  I do see the bell icon in the top right corner.

To the right of the bell is "me". When I click on it I see my name, View Profile, Profile Settings, etc.

To the left of the bell is "conversations". When I click on it it says I have no conversations. 

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18 days ago

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XfinityDena

Official Employee

 • 

3.2K Messages

I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

 

@user_p5cd3v

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18 days ago

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