Thechus's profile

Regular Visitor

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17 Messages

Monday, June 22nd, 2026 1:12 PM

My current promotional rate is ending

Hi,

My current promotional rate of $30/month with credit card payment is coming to an end and I wanted to see what can be done to keep that rate.

Thanks!

Oldest First
Selected Oldest First

Official Employee

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2.8K Messages

3 days ago

 

Thechus Thank you for reaching out via our Xfinity Community Forums. Promotions like that don't have options to be extended but I would be happy to review our current options with you . To get started, please send our team a direct message with your full name and address. To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "Start new conversation" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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