Visitor
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1 Message
My child connected to hotspot
My 13 year old purchased a Xfinity hotspot 30 day pass so that he can go around my restrictions. How do you allow this?? And how can I stop it?? I called customer service but they were no help.
Visitor
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1 Message
My 13 year old purchased a Xfinity hotspot 30 day pass so that he can go around my restrictions. How do you allow this?? And how can I stop it?? I called customer service but they were no help.
EG
Expert
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118.3K Messages
45 minutes ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJohnG
Official Employee
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2.8K Messages
35 minutes ago
Thank you for reaching out here. I am sorry to hear that you have run into that issue. That NOW WiFi Pass is a standalone product sold outside the Xfinity ecosystem, our team does not have access to those orders or accounts. You can reach the team that handles those directly at the https://www.xfinity.com/xfinityassistant/?intent=inva.chat?vaderIntent=NOW_WiFiPass site.
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