hjhawk Thank you for reaching out! You should be able to download a copy of the Xfinity Assistant chat conversation transcript during the conversation by clicking "Download Transcripts" in the chat menu. Unfortunately, after the Xfinity Assistant chat conversation is closed, the transcripts are no longer available. However, if you have communicated with us over direct message through X (Twitter), Facebook, Reddit, or the Xfinity Community Forums you should see the conversation history with in the direct message platforms. If you are having a concern with your account, you can view your account details in the Xfinity app, or the Xfinity.com web portal. Also, for any account concerns we would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns.
Hello how was this chat conducted? If here via the Xfinity Forums, conversation records are kept in your settings history if opened within 48 hours. For any chats via the Xfinity Assistant, we can provide a summary of any items discussed.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityMartyR
Official Employee
•
2.9K Messages
4 months ago
However, if you have communicated with us over direct message through X (Twitter), Facebook, Reddit, or the Xfinity Community Forums you should see the conversation history with in the direct message platforms.
If you are having a concern with your account, you can view your account details in the Xfinity app, or the Xfinity.com web portal. Also, for any account concerns we would be more than happy to help get you pointed in the right direction. Please provide a summary of your issue, so the Community can have an understanding of your concerns.
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user_kl8eeh
Visitor
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1 Message
7 hours ago
Can you provide me with a record shot of my chat today?
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