Visitor
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2 Messages
My cable needs to be buried
I have been a long time customer of more than ten years and have reached out about my cable exposed and not buried. The short solution was the cable has been clipped to brick wall condo unit. But on rainy days this leads to spotty connection. I need someone to come to my address and bury the internet cable please.
XfinityAldrik
Official Employee
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2.5K Messages
3 hours ago
Thanks for reaching out to us on community forums, and thank you for being with us for over ten years @user_162u2l! I’m really sorry you’re still dealing with an exposed cable and spotty connection when it rains. We can help get this escalated to the right team. Could you please send our team a direct message with your full name, full address, phone number, and email address? To send a "Direct Message" to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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