My cable isn't working, the app isn't working, the assistant isn't working. I need to speak to someone

I need to speak to someone. My cable isn't working, the app isn't working and the assistant isn't working. How in the world am I supposed to get this solved?

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user_jd96xh

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1 Message

17 hours ago

I'm in the Upper Marlboro, MD area and my cable is out, the Xfinity App won't load, and I can't get through to Xfinity support. What area are you in?

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Hello, @user_jd96xh and @user_7akh14! I apologize that your TV service has not been working. Our engineers are working on this concern. Some customers have reported they are able to watch again. Is your service still offline?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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13 hours ago

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XfinityVianney

Official Employee

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2.7K Messages

13 hours ago

user_7akh14,

I appreciate you taking a moment to create a post. I'm sorry to hear you ran into issues with your cable services. Addtionally, I understand the Xfinity App and Xfinity Assistant were also giving you trouble. We had many reports earlier of issues with our cable services nationwide, and we've been working to resolve them. The most recent updates show service should be back to normal. Are you still running into trouble on your end?

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Customer Service

user_7akh14

My cable isn't working, the app isn't working, the assistant isn't working. I need to speak to someone

user_jd96xh

XfinityRay

XfinityVianney

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