Visitor

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1 Message

Monday, June 22nd, 2026 8:50 PM

My cable isn't working, the app isn't working, the assistant isn't working. I need to speak to someone

I need to speak to someone. My cable isn't working, the app isn't working and the assistant isn't working. How in the world am I supposed to get this solved?

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Visitor

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1 Message

17 hours ago

I'm in the Upper Marlboro, MD area and my cable is out, the Xfinity App won't load, and I can't get through to Xfinity support. What area are you in?

Official Employee

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2.7K Messages

13 hours ago

 

user_7akh14

I appreciate you taking a moment to create a post. I'm sorry to hear you ran into issues with your cable services. Addtionally, I understand the Xfinity App and Xfinity Assistant were also giving you trouble. We had many reports earlier of issues with our cable services nationwide, and we've been working to resolve them. The most recent updates show service should be back to normal. Are you still running into trouble on your end? 

 

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