Good morning @user_fddqhj. If you have an XFINITY store close by, you can exchange the cable box there for a new one. If not, our team can submit an order to ship you one. Which option would work best for you?
If you could send our team a direct message with your full name and full address, we can place that order for you.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityRaf
Official Employee
•
1.6K Messages
21 days ago
Good morning @user_fddqhj. If you have an XFINITY store close by, you can exchange the cable box there for a new one. If not, our team can submit an order to ship you one. Which option would work best for you?
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user_fddqhj
Visitor
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4 Messages
4 hours ago
I received the new box but nothing happens when I hook it up
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