Good morning @user_fddqhj. If you have an XFINITY store close by, you can exchange the cable box there for a new one. If not, our team can submit an order to ship you one. Which option would work best for you?
If you could send our team a direct message with your full name and full address, we can place that order for you.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
Thanks for reaching back out and letting us know. I am sorry to hear it is not powering on, user_fddqhj. I responded to your direct message, please pick back up with me there.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityRaf
Official Employee
•
1.6K Messages
21 days ago
Good morning @user_fddqhj. If you have an XFINITY store close by, you can exchange the cable box there for a new one. If not, our team can submit an order to ship you one. Which option would work best for you?
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user_fddqhj
Visitor
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4 Messages
4 hours ago
I received the new box but nothing happens when I hook it up
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