Hello @user_76aupf Thanks for reaching out. Sounds like your promotion expired. You can either go to our Plan Builder online to view deals or if you'd like to discuss options with us then you can send us a direct message with your full name and service address following the steps below.
To send a "Direct Message" to Xfinity Support: Click "Sign In" if necessary Click the "Direct Messaging" icon Click the "Start New Conversation" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. How to: Direct messaging withing the forum.
XfinityMatthew
Official Employee
•
2.3K Messages
3 hours ago
Hello @user_76aupf Thanks for reaching out. Sounds like your promotion expired. You can either go to our Plan Builder online to view deals or if you'd like to discuss options with us then you can send us a direct message with your full name and service address following the steps below.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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