user_m3xdp0 Thank you for reaching out to Xfinity through our Community Forums. I understand you'd like to check on a payment you made recently. I'd be happy to personally review your account and payment history to see the status of that payment. Our team of live Xfinity agents is available to take your call 7 days a week, from 3:00 AM to 9:00 PM Pacific Time (that's 6:00 AM to midnight Eastern Time). To get started with reviewing your account, could you please send me a private message with your full name and the service address? Once I have that information, I can take a look at your payment history right away.
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityChristy
Official Employee
•
2K Messages
2 days ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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