Appreciate you taking time to loop us in to help. It sounds like your promotional period had ended. We offer our services in two formats, one being promotional, and the other is known as every day pricing. Everyday pricing is just a non-committed price. It would be my pleasure to explore a new promotional price with you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message: Click "Sign In" if necessary • Click the "Direct Message" icon • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
XfinityThomasB
Official Employee
•
1.9K Messages
2 days ago
Howdy user_rcnfxk
Appreciate you taking time to loop us in to help. It sounds like your promotional period had ended. We offer our services in two formats, one being promotional, and the other is known as every day pricing. Everyday pricing is just a non-committed price. It would be my pleasure to explore a new promotional price with you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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