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user_5e6jvy
1st Topic
Originator

1 Message

Tuesday, March 4th, 2025 11:53 AM

My bill

my bill is supposed to be $35 a month because I have seasonal usage. It was agreed-upon by a customer service rep that my bill would only be $35 a month and it is coming as 60. This is the third time I’ve tried to handle this situation

Question

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Updated 

1 day ago

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XfinityKassie

Official Employee

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1.7K Messages

3 months ago

 

user_5e6jvy Good morning! Thank you for reaching out to our Xfinity Community Forums Team. I can see how your higher than expected bill would be a concern. I'd be happy to look into your billing, and provide some next best steps on resolving the issue. To begin, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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user_fp3o7c

Visitor

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2 Messages

What is a the amount of  my bill

need support 

Peggy G Brown

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1 day ago

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user_fp3o7c

Visitor

 • 

2 Messages

1 day ago

My bill is supposed  to be around 80:00

a month

1

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XfinityDilary

Official Employee

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2.2K Messages

user_fp3o7c Thanks for your comment. We can help with your billing concern. Could you please send our team a Direct Message with your name and service address? Our team can take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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