Good afternoon @damborg! At the top of your monthly bill, there is a date below “Billing Date”, this date is when your monthly bill generates. If the changes were made after the bill already generated, the changes will not appear until the next billing cycle generates. For example, if your bill generates on the 1st of each month and the changes made on your account occurred on the 2nd or a later day in the month, the changes will not appear until the next bill generates on the first of the following month.
While these changes will not appear until the next bill, your bill will be prorated for the new changes. These will appear as partial month charges and credits from the date the change occurred to the last date of the cycle. The partial month charges and credits should be on pages 3 and/or 4 of the next bill.
Could you please send our team a direct message with your full name and full address? Our team would love to take a further look at how these changes will impact your current and future bills. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there - As you are typing a drop-down list appears. Select "Xfinity Support" from that list - An "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it.
XfinityAldrik
Official Employee
•
2.5K Messages
2 years ago
Good afternoon @damborg! At the top of your monthly bill, there is a date below “Billing Date”, this date is when your monthly bill generates. If the changes were made after the bill already generated, the changes will not appear until the next billing cycle generates. For example, if your bill generates on the 1st of each month and the changes made on your account occurred on the 2nd or a later day in the month, the changes will not appear until the next bill generates on the first of the following month.
While these changes will not appear until the next bill, your bill will be prorated for the new changes. These will appear as partial month charges and credits from the date the change occurred to the last date of the cycle. The partial month charges and credits should be on pages 3 and/or 4 of the next bill.
Could you please send our team a direct message with your full name and full address? Our team would love to take a further look at how these changes will impact your current and future bills. To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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