cletapeterson's profile

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2 Messages

Wednesday, November 25th, 2020 10:00 AM

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my bill

I cant get through to talk to anyone at comcast.  its such a problem ,  used to have great customer service and now have none

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Gold Problem Solver

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7.2K Messages

5 years ago

Hello cletapeterson, I'd be happy to assist you with any questions or concerns that you have regarding your bill. For further assistance please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".

New Poster

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2 Messages

5 years ago

no I got no help from you or any answers.  I changedmy cable in Oct 2020 on the phone.  That same day someone at infinity added a 165.00 charge on my changes for a self installation kit.  I DID NOT ORDER THIS KIT NOR DID I RECEIVE IT.  WERE IS YOUR TRACKING INFO???  I AM SO UPSET WITH YOU.  YOU USED TO ACTUALLY HAVE A GREAT CUSTOMER SERVICE.  I WANT THIS CHARGE REFUNDED BACK TO ME.  i USE AUTO PAY.

Expert

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31.9K Messages

5 years ago


@cletapeterson wrote:

no I got no help from you or any answers.  I changedmy cable in Oct 2020 on the phone.  That same day someone at infinity added a 165.00 charge on my changes for a self installation kit.  I DID NOT ORDER THIS KIT NOR DID I RECEIVE IT.  WERE IS YOUR TRACKING INFO???  I AM SO UPSET WITH YOU.  YOU USED TO ACTUALLY HAVE A GREAT CUSTOMER SERVICE.  I WANT THIS CHARGE REFUNDED BACK TO ME.  i USE AUTO PAY.


Did you follow @ComcastAmir's direction and send him a PM as requested?  He is the one that is able to help you with this.

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