1 Message
My bill & customer service!!!!
I have been disconnected from what I thought was a “hold” TWICE! What kind of customer service is this? 30 years as a customer, my bill keeps increasing and I can not get a live person on the phone. My husband wants to switch to YouTube tv and I am beginning to agree with him!!! RIDICULOUS
XfinityRaf
Official Employee
•
813 Messages
4 days ago
Good morning @user_tjwc8d. Thank you for taking the time to post today about your bill and being disconnected while on the phone. If you could send our team a direct message with your full name and full address, we can check to see how we can help to lower your bill.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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