2 Messages

Tuesday, July 23rd, 2024

Closed

My bikl

My service is disconnected but I made an extension on yesterday until the 29th of July

Oldest First
Selected Oldest First

2 Messages

1 year ago

I work from home and I need my service back on

Official Employee

 • 

2K Messages

Thank you for reaching out to us here @user_9k26w8. I will be happy to look into any account issue from here for you. Could you send us a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here