Visitor
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1 Message
my ARRIS TG862G xifinty router has not been working no wifi
This account was originally held by my late father, and we have maintained the service since 2023. Recently, we upgraded our service to the 'Diamond' plan. Since this change five days ago, we have had no connectivity.
While the hardware indicates it is powered on, the SSID (network name) is not broadcasting, and manual connection attempts have failed. I have already attempted a factory reset and extensive troubleshooting without success. Furthermore, a recent maintenance visit was unhelpful; the technician suggested a hardware rental without properly inspecting our current equipment. I would like to resolve this technical discrepancy or just try for a plan B
XfinityAlfonso
Official Employee
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2.5K Messages
3 hours ago
Good morning flyboyJ2255 thank you so much for taking the time and reaching out via our Xfinity Forums! I'm so sorry to hear about your fathers passing, but am glad you've continued to use the services. When you mention upgrading to the "Diamond" plan, are you referring to our Xfinity Membership Program? Doing this would not affect your service devices in any way, as it is more akin to a loyalty program that rewards higher tenure.
Regarding the SSIDs, are the custom network name and the Xfinity Hotspot network both not showing/broadcasting? Are you able to conecct to the modem via ethernet cable and get online?
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