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My area
I currently live in an area that offers Xfinity in the "rich" area and Optimum in the "poor" area. How can we get xfinity in the "poor" area? I'm paying substantially more than I was for my xfinity in my last house and optimum has horrible service?
CCMorgan
Gold Problem Solver
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3.3K Messages
2 years ago
Hi, MamaElf. Thanks so much for posting here in the Community. We're happy you're here for support! We're happy to help.
We’re excited that you’re interested in Xfinity service and understand you may have questions about how we determine if your address is serviceable and what steps are involved to get you set up. This article will walk you through everything you need to know.
We may not be able to provide service to you if:
Steps for Determining Xfinity Service Availability
Step 1: Inquiry
If you’re signing up for new services or moving, you can check online to see if Xfinity service is available at your address. If you can’t find your address online, you can chat with us at https://comca.st/3e1D5AV or call 1-800-Xfinity and we’ll determine if service can be provided to your address.
Sometimes, it may require further research for us to determine if we can service your address. If it does, we may give you a ticket number to keep for future reference. Also, we may ask you for additional information, like the latitude and longitude of your property, a utility bill or a certificate of occupancy, all of which can help us determine whether your address is serviceable. If you give us your cell phone number or email address, we’ll text (SMS)* and email you to keep you up-to-date on the status of your inquiry.
*SMS text messages available in select regions only.
Step 2: Initial Evaluation
After your inquiry is submitted, we’ll determine why your address is not showing as serviceable. Sometimes your address may already be wired for service, but we just need to add your address to our billing system so you can sign up for services.
If we’ve never provided service to your address before, construction may be needed to extend our physical network to service your address.
Even if your address is within 300 feet of our physical network, construction may still be required to route our service line to follow utility easements or right of ways. Depending on the amount of construction required, we may be able to complete it at no cost to you or you may be required to cover a portion of the construction costs. In addition to construction costs, you may be charged an installation fee to connect our services at your address.
We’ll text and/or email you with one the following messages based on what we find:
Step 3: Detailed Estimate
We may need to perform a survey to determine if we can serve your address. Typically, this takes three to 10 business days. Our site surveyors will only contact you for property access if necessary.
Step 4: Decision
After the survey is complete, we’ll walk you through the results. If you’ll need to pay construction costs, we’ll provide you with the estimated costs for your approval. Once we receive your payment, we can begin construction.
Step 5: Construction
Construction to extend our service line typically involves the following:
We schedule our construction crews once all permits are received. Construction scheduling and duration can be affected by weather, government restrictions or other issues. These may cause delays in completing our work.
Step 6: Sign Up for Xfinity Services
Once construction is complete, we’ll call you, or, if you signed up for notifications, we’ll email and/or text you to let you know you can sign up for Xfinity services.
Sometimes, it may require further research for us to determine if we can service your address. If it does, we may give you a ticket number to keep for future reference. Also, we may ask you for additional information, like the latitude and longitude of your property, a utility bill or a certificate of occupancy, all of which can help us determine whether your address is serviceable. If you give us your cell phone number or email address, we’ll text (SMS)* and email you to keep you up-to-date on the status of your inquiry.
After your inquiry is submitted, we’ll determine why your address is not showing as serviceable. Sometimes your address may already be wired for service, but we just need to add your address to our billing system so you can sign up for services.
If we’ve never provided service to your address before, construction may be needed to extend our physical network to service your address.
Even if your address is within 300 feet of our physical network, construction may still be required to route our service line to follow utility easements or right of ways. Depending on the amount of construction required, we may be able to complete it at no cost to you or you may be required to cover a portion of the construction costs. In addition to construction costs, you may be charged an installation fee to connect our services at your address.
Can you verify that Optimum is the only provider showing up when you search your address here: https://comca.st/3EZqM3Q?
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