Visitor
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1 Message
My appointment is a disaster !!!
This is my 3rd time trying to get an appointment for installation of this service after I moved. He came on monday and did not have the proper tools, he told me xfinity would call me and come back the same day. they did not. when chat this morning, they promised me a tech today at 5pm and now that im chatting again they are saying that the tech cant come until the 16th. this is unacceptable as I need this service to work and it is forcing me to go an hour away to the office. I need someone to call me ASAP to have this resolved.
XfinitySeth
Official Employee
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1.1K Messages
6 hours ago
Hello user_njv50m 👋 I work from home myself, so I definitely understand how crucial it is to be online at all times. First and foremost, we appreciate you bringing us with you on the move, so we'll do everything we can to ensure your installation does not face any further delays given the amount of times you've already spent trying to get this done. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can get started from there.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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