My application (ID: [Edited])

Dear Xfinity Team,

I applied for a new Xfinity connection and completed submitting all required documents. My application (ID: [Edited: "Personal Information"]) was approved on December 23. As of today, January 7, the application status indicates that UPS will deliver my Internet equipment to my home address within 3–5 business days. However, I do not see any tracking information or shipment status in the app.

I kindly request your immediate attention to this matter and an update on the delivery status.

Thank you for your assistance.

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XfinitySara

Official Employee

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2.2K Messages

1 day ago

Hi there, @user_07xz5i! Thank you for creating a post with your new service order concern. I'll gladly take a closer look at things and confirm where it all stands as of today :) Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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Customer Service

user_07xz5i

My application (ID: [Edited])

XfinitySara

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