My alarm sensors have not been sent out and its been 2 1/2 weeks

@user_38sj16

Thanks for reaching out to us, we do apologize for any inconvenience and understand your concerns I'm making sure your home is secure.   Generally when you're Xfinity alarm devices are not working and the issue cannot be fixed remotely, we usually send a technician out there to fix them and replace them if defective.

So we'll need to look at your account to make sure the order was put through for new devices to be sent out.

Go ahead and send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.