Visitor

 • 

1 Message

Saturday, August 23rd, 2025

My address is wrong and my mail keeps getting sent to my neghbor

I just need to change the apartment number in my address, but every time i call the automated wont let me!!!!!

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Accepted Solution

Official Employee

 • 

121 Messages

22 hours ago

Hello  @user_p9afv8 I will be more than happy to update the address to your account. To do so, I will first need you to send me a direct message with the Name and address of the account to 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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