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user_7ahtyu
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2 Messages

Monday, June 23rd, 2025 10:15 PM

My address is units A through G but comcast only has the main address and my service keeps getting shutoff as people sign up

My address is a row of duplexes A-G and it is listed on comcasts website as just the address with no units.  When someone signs up for internet it kicks off someone else who already has an account.

No one in the store will help me and no one can point me in the right direction in order to get this fixed.  Please Help!

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6 days ago

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XfinityVictor

Official Employee

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1.4K Messages

7 days ago

 

user_7ahtyu Hello, do you still need assistance with your address concerns?

 

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user_7ahtyu

Visitor

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2 Messages

Hello,

Thank you for responding

I was told on the customer service phone line that it was resolved but I'm not sure it was fixed.  When I search the address on the xfinity website it still shows up with one address.  When I look up other addresses it shows the units 

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7 days ago

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XfinityBenny

Official Employee

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872 Messages

@user_7ahtyu Thanks for working with our support team. That is good, and will help prevent the same experience in the future. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 days ago

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