Visitor
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1 Message
My accounts says I have 2 tv boxes but I only have 1
my account says I have 2 tv boxes but I only have 1. I exchanged several broken boxes 2 weeks ago fixing my plan and now it shows the wrong number of boxes. I think that 1 box was not scanned as returned by the store. I asked Asst Manager DEVON for a receipt but he had already taken the box to the back and said he couldn't figure out which one to give a receipt on. Now what? How to do a equipment audit and open a research ticket to fix this before I get billed. I went to the Greenacres, Fl Branded store and the ASST-MANAGER DEVON handled the whole transaction. He seem unable to fix it and made me walk out without a receipt. Please help.
XfinityDena
Official Employee
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4K Messages
2 hours ago
I would be happy to put in a ticket @user_brq8c9 Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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