My account

I am so tired of being passed around and then hung up on. My account has changed and I keep getting different prices. No one can help me!! I have been a loyal customer for over 30 plus years and you do not appreciate my loyalty.  Please help and let some tell me what my bill is as last email on january 26, 2026 it was suppose to be $191.69. So please explain. My account number is [Edited: "Personal Information"]. Thanks