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user_joze63
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Visitor

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4 Messages

Friday, February 20th, 2026 9:56 PM

My account

I am so tired of being passed around and then hung up on. My account has changed and I keep getting different prices. No one can help me!! I have been a loyal customer for over 30 plus years and you do not appreciate my loyalty.  Please help and let some tell me what my bill is as last email on january 26, 2026 it was suppose to be $191.69. So please explain. My account number is [Edited: "Personal Information"]. Thanks 

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2 hours ago

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XfinityJon

Official Employee

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1.1K Messages

2 hours ago

Good afternoon user_joze63. We can certainly look into this for you. Have you made any changes to your account recently? Or has your price changed, and no changes have been made?

 

 

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user_joze63

Visitor

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4 Messages

Yes my account was changed as lost our discount in December. Was changed finally on January 24 and email me confirmation on January 26. Received new bill today and price is not what was on email. It is higher. Called was on phone over an hour and passed around to 5 different people and then got hung up on!! Not very happy!!!

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2 hours ago

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XfinityJon

Official Employee

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1.1K Messages

I can assure you that is not the experience we want for you. I will be happy to look into this further. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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user_joze63

Visitor

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4 Messages

@XfinityJon​ yes my account was changed as lost our discount in December. Was changed finally on January 24 and email me confirmation on January 26. Received new bill today and price is not what was on email. It is higher. Called was on phone over an hour and passed around to 5 different people and then got hung up on! Not very happy!!

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2 hours ago

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XfinityJon

Official Employee

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1.1K Messages

Understood. We will be happy to look into this further for you. I did share the information on how to send us a direct message, so that we can better assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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