Hello @user_kugo8o, thank you for taking the time to reach out on social media. You've reached the right department, and I'd be happy to check into this for you.
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XfinityKrista
Official Employee
•
1.5K Messages
7 days ago
Hello @user_kugo8o, thank you for taking the time to reach out on social media. You've reached the right department, and I'd be happy to check into this for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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