Visitor
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1 Message
My account
Why does it show I have two accounts. One ending in 5468 one ending in 0078. I should have one account and my mobile should be turned off and blocked from past fraud
Visitor
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1 Message
Why does it show I have two accounts. One ending in 5468 one ending in 0078. I should have one account and my mobile should be turned off and blocked from past fraud
EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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2K Messages
2 years ago
Welcome to our community forum, @user_f0375f and thank you @EG for moving this post so we can help :). I definitely want to make sure you only have the account you signed up for. Usually you will see two account numbers when you link your account to another so you can manage them both from the same place. You can see how to unlink accounts here.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help!
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