New Poster
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3 Messages
my account
My bill went from $168. and change to $200. plus $$$ I want to speak with and agent to explain why and why was I not notifued
New Poster
•
3 Messages
My bill went from $168. and change to $200. plus $$$ I want to speak with and agent to explain why and why was I not notifued
Responses
Again
Expert
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25.8K Messages
5 m ago
It sounds as though your contract ended and you're now paying every day pricing for your bundle. Was there no notice of this in your billing statement a month or two ago?
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ComcastJosephB
Official Employee
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326 Messages
5 m ago
Hi there @Geri3352, I hope my reply reaches you at a good time. I know a price change is always a little alarming. I will be happy to get you all the information you need about your bill and help. $32 a month can make a huge difference for sure. We just need to locate your account to discuss specific account information. Can you send us a private message with your name, account number, and service address? If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom can help. https://comca.st/3iNHrwR
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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