Visitor

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1 Message

Saturday, December 20th, 2025 6:29 AM

My account won’t activate

My new modem is set up but my account won’t activate 

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Official Employee

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2.4K Messages

4 months ago

 

user_ewhqjp Good morning! Thank you for reaching out to our Xfinity Forums for assistance with activating your new modem. I'm sorry to hear you are running into some difficulties, in getting your modem activated. I'm happy to help you get up and running. Are you trying to activate it through the Xfinity App? Can you please share what's happening when you are trying to activate it? 

 

Visitor

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1 Message

Yes but it's not working 

Visitor

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1 Message

8 hours ago

Hi,
I was at the store yesterday to get xfinity internet+mobile but I want to know when I'll be receiving my modem

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