Visitor
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1 Message
My account will not cancel
I have had a frustrating and terrible time trying to cancel my internet services with xfinity. After promising me a new modem and a 20$ credit for the weeks I spent on the phone trying to have said modem shipped to me, we went with a new service provider. I tried to cancel my account 10 days ago and have called to check in and they claimed they would email me the cancellation receipt. I’ve gotten nothing and I am still being billed for next month.
EG
Expert
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120.3K Messages
7 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlfonso
Official Employee
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2.8K Messages
7 hours ago
Hello user_ix2by5 thanks so much for taking the time out of your day to reach us here on our Xfinity Forums with these plan change and billing questions! We'd love to asssit in ensuring the acount is closed on the correct date based on your transition to another provider.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
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