37 Messages
My account says 2 boxes but I only have one
I had to restart my box because of sound issues. Looking in my account electronically I'm recorded (at least one my end). I have two cable boxes, I recently returned the bigger and bulkier one to North Haven, Ct.
I received the smaller grey one as an upgrade.
EG
Expert
•
114.7K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
2
0
XfinityAmira
Official Employee
•
4.5K Messages
2 hours ago
Hi LukeS1973! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer, and my team is here to support you. My team would be more than happy to take a look at your account and get this all sorted out for you. To best assist you with this, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0