My account has blocked from internet and home security

Good afternoon,

I am reaching out to see if anyone has experienced their service being shut off and blocked? When I first started with Xfinity i was having issues with my video door bell and because the house i moved to was newly renovated I had to have a full install for internet services. I didn’t know this before I moved into the home so I ordered my internet before time so that I would have to equipment and have no lack in service being that I work from home and I also knew I would want security since the area I was moving to was new. Needless to say 2 months after all the issues were resolved I realized that the technician started a new account with another number and didn’t use the account that was originally set up when I called to order the services. So once I realized this I called explained that I was paying on two accounts when Xfinity interrupted my service for non payment. So I was on the phone for over 3 hours for them to cancel one account and then they sent me a check for the double payment and credited my account also for the inconvenience. 8 months later While out of town my son called and said that  my internet and security was not active. I noticed it not active but I thought that it was due to weather of technical. So I called and they said it was too late to talk to the other departments and call back I did the following day only to be told that my account has been cancelled for fraud I owe $124 past due and that I have to pay for all the equipment I have in full totaling over $600 and then even after I do that I will only quality for prepaid services not to mention days before that they cancelled my mobile lines as well and did not allow me to put my watch back on the account only 1 phone line. I am so upset as i am still out of town and my house is not secured with the home security service I have paid for and my bill is not due until may 4th but they cancelled all of my services any way. I have tried over and over again to speak to some one here in the US not that it matters but the language barrier is so difficult in a situation like this where they are just following scripts and not realizing this is all just a misunderstanding. What recourse of action can I take for this extreme stress that this has caused and get my services back? No one tried to reach out to me to discuss or anything they simply cut the services and then would only send messages back and forth through the credit and billing which said the only thing they could do is what the department told them and I need to go to a physical location which is over 2 hours away from where I am out of town. Please help!!!